Several years ago we phased out selling product lines for Tri-Color LED Tickers and LED Wall Boards (both graphical and character based) to make way for advancements with Full Color Tickers, Video Walls, and Interactive Digital Displays. While many of our clients have upgraded their technology to take advantage of new functionality we still have a few clients using our previous generations of hardware and software.
Effective December 31, 2011 we will discontinue supporting the following legacy products:
Display Hardware – Rise Vision LED (Tri-Color, Graphical LED Wallboards)
Related Control Software – Rise Vision (Version 2.6 and earlier)
Display Hardware – Rise Tracker (Tri-color, Character-Based LED Wallboards)
Related Control Software – Rise Tracker (All Versions)
Display Hardware – Legacy Rise Ticker (Tri-Color LED Tickers generally purchased prior to July 1, 2004)
Control Software – Rise Ticker (Version 6.2 and earlier)
How do you upgrade?
For clients wishing to continue using these products (hardware and/or software) you may continue doing so past December 31, 2011 but we will no longer provide any software updates, software support, content assistance, or provide access to replacement parts.
In order to help these clients plan for discontinued products we have prepared a Legacy Upgrade Offer for those that wish to update their technology prior to December 31, 2011. For existing Rise customers with the aforementioned hardware or software products you may purchase new hardware packages from us and we will provide the following services at no charge:
- Shipping & handling for replacement displays
- Standard installation of new displays and software (does not include any painting or touch up)
- 1 year of software subscription / license
We sincerely appreciate our clients still using these products and regret any inconvenience this necessary action causes you. If you have any questions don’t hesitate to email us at email@example.com