Your limited warranty commences on Acceptance Date and warrants that the product will be free from defects in materials and workmanship when installed and operated in accordance with the manufacturer’s product specifications and manuals. You are responsible for any costs to remove and reinstall.
Your warranty specifically excludes: (a) troubleshooting of anything not provided by Rise, (b) failures that are the result of improper use such as, but not limited to, use of incorrect line voltages, use of incompatible software, improper or insufficient ventilation, accident, or abuse of the hardware, (c) vandalism or willful damage, (d) acts of war or terrorism, (e) virus and or spyware infiltration, (f) alterations made to the OS or unauthorized content shown by your employees or users (g) acts of God, (h) preventative maintenance, installation, de-installation, re-installation, union labor, or relocation services, (i) repairs as a result of alteration, adjustment, or repair by anyone other than authorized personnel, (j) costs incurred due to failures or delays in performance due to any cause beyond Rise’s reasonable control.
For products under warranty you can contact us at (866) 770-1150 for assistance with starting the RMA process with the manufacturer or you can contact the manufacturer directly.
Samsung (LED Display)
Contact Samsung at (866) 726-4249 and provide the following:
The Book PC (Media Player)
Contact The Book PC at (888) 959-2665 and provide the following: