To provide the best support we use many web based tools for our team members around the world to collaborate. As a result we do NOT have a central receptionist to take inbound calls. The fastest way to reach us is by selecting your preferred method of contact below and the appropriate team member, based on your specific issue will reach out, typically within 15 minutes Monday through Friday between 8am and 5pm Central Standard Time.

Sales Support
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So we can have the most qualified technician contact you to resolve your issue please provide us a little guidance. Any information you can share is valuable, but some of our basic troubleshooting questions are:

  • At first impression does it appear to be a software or hardware?
  • Is your issue with a LED Ticker or a Digital Video Display?
  • Have you power cycled the LED display/media player?
  • Are you able to verify if the unit is online by updating content or pinging the IP address?

Any pictures or screen captures to help us in narrowing down the issue are appreciated.

In your email let us know your preferred method of contact (email or phone) and the best time and number to reach you at.

Email Rise

– or –
Sent an email to sales@risedisplay.com
Email Rise

If you are processing an order / payment you can download a copy of our W9 form or a sample Certificate of Insurance. Payments can be sent to our Bank of America lockbox:

  • Rise Vision USA Inc
  • P.O. Box 505331
  • St. Louis, MO 63150-5331

If you need to send us something we have offices at Plexpod (United States) and Brightlane (Canada). Packages and coorespondence can be sent to:

  • Rise Display
  • 10000 Marshall Dr
  • Lenexa, KS 66215
  • Phone: 866.770.1150 (note this is only an answering service to leave a message)
  • Fax: 888.500.1868

If you are in need of an electronic copy of our logo for marketing purposes you can download Rise Display Logo.

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